Top Tours & Activities in Phillip Island
What People Are Saying About Phillip Island
One of the main reasons I chose this tour over the others was for a chance to visit the Moonlit Sanctuary, and I was not disappointed. The opportunity to feed the kangaroos and wallabies was a definite highlight. Our guide was friendly, informative and helpful as well. My two complaints are that the bus broke down and was more than 2 hours late leaving the city. While waiting for our pickup, which was over an hour late, we were not informed or communicated with and were forced to make an international call to the head office to confirm we were still to be picked up. After losing more than 2 hours from our tour time, we were merely offered an ice cream to make up for it. We should have been partially refunded. My other complaint is that I made a few online inquiries before booking and they were slow to respond, and I was not clearly communicated with, which was frustrating. The tour itself is good but head office/customer service could be improved.