Ground Zero Museum
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Ground Zero Museum: Tours & Tickets

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Features of the Ground Zero Museum

This museum is the ultimate collection of artifacts, photographs, and history surrounding the attacks on the World Trade Center and American civilians. Here is what is not to be missed.


Relatives and friends of those who perished have donated intimate belongings to build up a human portrait. Items donated or used by rescue teams are also on show.

Historical Exhibition

Divided into pre-9/11 and post-9/11, this exhibition portrays the impact the events had on the United States and the rest of the world.

First-hand accounts

Listen to audio bites from survivors and rescue teams - personal and moving accounts of what happened on September 11th.


Gary Suson was the official photographer during the fire union's recovery. His work includes the famous pictures of firefighter Oscar Garcia kneeling on the ground.

Wall of Faces

This wall is covered in almost 3000 photographs of people who died that day - a pictorial demonstration of the devastating loss.

Ground Zero Museum: Our Tips

How long should I spend there?

You should set aside about three hours to manage to see the museum, plus other sections of the 9/11 Memorial.

Is photography allowed?

Photography is permitted as long as it is for private use and there is no flash.

Good to Know

  • When to visit
    Sunday to Thursday, 9:00AM to 8:00PM, Friday and Saturday, 9:00AM to 9:00PM.
  • What is the price?
    Adult tickets are just $24. Tuesdays after 5:00PM are free.
  • Will I need a guide?
    A guide is not necessary in the museum, but check out our options for buying tickets in advance.
  • How to get there
    The museum is located in lower Manhattan, easily reachable from many train lines, depending on your starting point.
  • Additional tips
    Tickets are purchased for a preferred date and time, up to three months in advance.

What People Are Saying About Ground Zero Museum

AS you would expect, full of facts and info and displayed nicely

If you are going to this exhibit, be sure you get there at least 30 minutes ahead of your ticket entry time. Lines are long and people spend a long time inside - hence - delays occur thru the day. The exhibits are as real as you can imagine it was. Though they could have surely had more, the pieces they had where spot on. There was numerous other exhibits such as videos, photos, etc. that really filled out what happened that day.
9/11 Memorial Museum Entrance Ticket Reviewed by Richard, 10/23/2016

Tour was well done. Helped provide a useful context.

Although rather sobering, tour was very well done and clearly worth doing. Ground Zero and the Memorial Museum are quite impressive. Tour guide was informed and effective. Would recommend.
Ground Zero Tour and 9/11 Museum Entry Option Reviewed by Michael, 10/14/2016

The museum was great- getting tickets a nightmare

When we arrived at the museum we asked a worker how we were suppose to get our tickets? We had received an email with receipt of our purchase for 3 adult tickets for 1 pm admission. The email stated tickets were attached. When we opened the attachment there were not any tickets, no barcode for scanning for entrance. We were told by numerous workers at the museum that we needed a barcode to be able to enter. We tried calling the customer service number but because it was a sat no one answered. Thankfully, after many failed attempts of getting assistance, we were given tickets by the museum to enter since we did have a receipt indicating our purchase. Once inside the museum we fully enjoyed the time and effort that went into creating this memorial. It is a somber experience but memories of our tour will never be forgotten.
9/11 Memorial Museum Entrance Ticket Reviewed by Paula, 10/03/2016

Memorable due to its tastefulness & sensitivity.

The museum is a tribute to the strength of people in the face of extreme pain, terror and adversity. The timeline is essential and chronologically spellbinding. I thought it might be sensationalist but it had me in tears. I spent 4 hours there which is longer than I have ever spent in a museum. I would go back tomorrow if I could since there were parts I had to skip over. I was physically sickened to watch video of people jumping out of the towers but also understood why it was included. Heartbreaking but essential. Leave yourself plenty of time since you may well be more moved by the Museum than you think you could be.
9/11 Memorial Museum Entrance Ticket Reviewed by Sarah, 09/28/2016

Great--Tony is an awesome story-teller who mad our visit very personal

As a military man who was about to fly that day, Tony's tour really hit home and kept me hanging on his words about that day. Afterwards the museum visit was all the more powerful and real--a must recommend!
Ground Zero Tour and 9/11 Museum Entry Option Reviewed by Chad, 09/22/2016

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Ground Zero Museum
Based on 309 reviews by GetYourGuide customers