Hello, how can we help you today?

How can we help?

• Booking modification

  • Swap bookings

  • Update participant information

  • Change date and/or time of booking

  • Add or remove participants

• Meeting point and pickup

  • Where can I find my activity's meeting point information?

  • My tour offers hotel pickup. How can I request a pick up at my hotel?

  • Where can I find my activity's pickup information?

• Payment and refunds

  • Paying with a gift or promo code

  • Refund information

  • Payment problems

  • Pay on arrival

• Cancellation

  • Cancel booking

  • Cancellation deadline

  • Cancellation confirmation

  • Local partner canceled

• Voucher

  • Voucher question

  • Resend voucher

  • Printed and mobile vouchers

  • Lost booking confirmation

• Booking information

  • Contacting a local partner via email

  • Included and excluded

  • Custom booking

  • Duration and start time

  • Availability

• Data and privacy

  • Unsubscribe from the newsletter

  • Delete account and all personal data

Are you a tour operator or supplier? Contact us via your dedicated help page.