Welcome to the Help Center

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• Search and book

  • How to book an activity

  • Availability

  • Pricing logic

  • Activity recommendations

  • Suitable activities

  • Customizing a booking

• Activity information

  • What is included in the activity?

  • Activity restrictions and requirements

  • Group size, private and public activities

  • Duration and start time

  • Activity itinerary

• Booking confirmation, voucher and tickets

  • Booking confirmation and voucher

  • Printed and mobile vouchers

  • Ticket activation and validity

  • Booking confirmation/voucher lost or not received

• Meeting point and pickup

  • Where can I find my activity's meeting point information?

  • My tour offers hotel pickup. How can I request a pickup at my hotel?

  • Where can I find my activity's pickup information?

  • Change meeting point, pickup or drop-off address

• On the day of the activity

  • I can't find the meeting point. What do I do?

  • I'm running late to my activity. What do I do?

  • The driver/guide is not here. What do I do?

• Booking management

  • Reschedule booking

  • Add or remove booking participants

  • Update participant information

  • Change language, activity type or add-on

  • Contacting a local partner

• Cancellation

  • Cancel booking

  • Cancellation confirmation

  • Cancellation policy

  • Cancellation by local partner

• Payment and refunds

  • Paying with a gift or promo code

  • Pay on arrival

  • Payment problems

  • Refund requests

  • Refund not received

  • Best price guarantee

• Data and privacy

  • Unsubscribe from the newsletter

  • Delete account and all personal data

• About GetYourGuide

  • How does GetYourGuide work?

  • What does GetYourGuide offer?