Canal Bus Discounts & Bundles
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What People Are Saying About Canal Bus

Terrible service for the boat cruise, great at the Heineken experience

First we were told we were'nt booked on the system & needed to be put on, we returned 30 mins before our pizza cruise should have started. Our Ticket stated in big bold writing "Pizza Cruise with unlimited drinks". The driver looked at the ticket and tore the end of the ticket and directed us on to the boat where we were not told it was an audio canal boat cruise where you'll need head phones each to plug in. We cruised around in complete silence, confused why we hadn't been fed or been offfered any drinks. Before we knew it we were back at the dock, we showed the driver our ticket again and he just said "oh wrong boat, everywhere is closed" and wiped his hands with us. We found a GreyLine information centre and explained we had been put on the wrong boat we asked for a refund but were told we couldn't have one, we could only go on another tour. We then had to pay more money and have a meal elsewhere. Very disappointed. However the Heineken experienice was very good and worth visiting!


Canal Bus Discounts & Bundles
4.2
Based on 74 reviews by GetYourGuide customers