PROFILE Executive Summary Established in 2003, Amazon Tours is a Dubai based Destination Management Company that offers excellence in service with an authentic touch of the Arab hospitality. Amazon Tours is currently one of the leading tour operators with a wide range of services. Our services comprises of Hotel Reservations, Safaris, Dinner Cruises, Events (MICE), Fishing Trips, Yachts & Boat Rentals, City tours, Adventure trips, Visa arrangements and meet and assist services at the airport. Objectives 1. At Your Service - We offer our customers a personalized service on a high level of quality. We try to meet all the individual expectations of our clientele and aspire towards working hard and making strong efforts to improve our performance day after day. 2. Think Globally. Act Locally - By opening our Flights and Outbound division we intend to further expand our range services and connect the world to the United Arab Emirates Mission Statement dream. book. explore. At Amazon Tours, we set ourselves to the highest standards and strive to exceed our clients’ expectations. Our goal is to make every program unique, successful and unforgettable. We aim for a long lasting partnership with our clients and suppliers and share our vision of perpetual reliability and integrity, persistently stretching the boundaries of traditional programming. We offer great value at an honest price and constantly invest in the perfection of our services. Whenever possible our company relies on environmentally friendly and sustainable products and services to reduce our carbon footprint. We treasure the ecological integrity of our destinations. We understand and respect the different and specific cultural needs of our clients. By bringing together people from different parts of the globe to our destinations in the United Arab Emirates and showing the world to the people of United Arab Emirates we contribute to a mutual understanding and cultural exchange. Keys to Success At Amazon Tours we believe to have 5 core keys to our Success 1. Focus on Service – Deliver “second to none” service standards 2. Become a Destination Marketer – Deploy local knowledge to create demand for the destination 3. Create one or more additional businesses – Have diversified revenue streams in the area of technology, both in terms of selling technology as a service and using it as an additional distribution for our products and services. 4. Create long-term agreements with customers – Build up considerable relationship with customers and customer’s customers. 5. Stop Complaining and Face Reality – We believe that our ideas will be sought but not purchased, our time will be engaged but not remunerated and some clients will be less than honest.