New York: 9/11 Memorial and Museum Entry Ticket

4.7 / 5

5904 Reviews

New York: 9/11 Memorial and Museum Entry Ticket

From US$ 28 per person

Reflect on the events of September 11, 2001 when visiting the poignant 9/11 Memorial & Museum. Listen to personal stories of remembrance & resilience following the terrorist attacks.

About this ticket

Free cancellation
Cancel up to 24 hours in advance to receive a full refund
Mobile ticketing
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Duration: 1.5 hours
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Skip the ticket line
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Audio guide/headphones
Spanish, Chinese, English, French, German, Italian, Japanese, Portuguese

What customers loved


  • See artifacts from the devastating attack on the World Trade Centers and honor the memory of those whose lives were lost
  • Listen to the free downloadable, multilingual audio tour on your own personal device
  • Hear personal stories of remembrance and resilience
  • Pay your respects at the twin reflecting pools at the 9/11 Memorial and see the amazing Survivor Tree which survived the terrorist attack
Full description

COVID-19 Update

Due to health and safety regulations, this itinerary may change. See Know before you go for the latest updates.

The 9/11 Museum The museum displays over 10,000 monumental artifacts linked to the events of 9/11 and is made up of three permanent exhibition sections: • The Historical Exhibition has three parts: the Day of 9/11, Before 9/11 and After 9/11. It tells the story of what happened on 9/11, including the events at the World Trade Center and the Pentagon and the story of Flight 93.  • The Memorial Exhibition "In Memoriam", commemorates the lives of those who perished on September 11, 2001 and February 26, 1993 and provides visitors with the opportunity to learn about the men, women and children who died. • The Foundation Hall is a room of massive scale, which houses both the last column and the slurry wall.  You can also download the free 9/11 Museum Audio Guide App onto your own personal device and listen to the 'Witnessing History Tour" which will guide you through the museum. You’ll hear about the experiences of first responders, recovery workers, family members of those killed on 9/11, journalists, and others with stories to share. Free Wi-Fi is available on site.  The 9/11 Memorial (Free Entry) The “National September 11 Memorial” is a tribute of remembrance and honor to the nearly 3,000 people killed in the terror attacks of September 11, 2001 at the World Trade Center site, the Pentagon, as well as the six people killed in the World Trade Center bombing in February 1993.  The memorial’s twin reflecting pools are each nearly an acre in size and feature the largest manmade waterfalls in North America. The pools sit within the footprints where the Twin Towers once stood. The names of every person who died in the 2001 and 1993 attacks are inscribed into bronze panels edging the memorial pools.
  • 9/11 Memorial Museum timed entrance ticket
  • Access to all the Museum's exhibitions
  • National September 11 Memorial and "Survivor Tree" (free entry)
  • 9/11 Memorial & Museum $2 service fee
  • Free 9/11 Museum Audio Guide App available to download
  • Free Wi-Fi
  • State of the art air purification system that regulates the air quality
  • Transportation
  • Guided tour
  • Food and drink
Not suitable for
  • Children under 10 years
COVID-19 Special information

Customers must book this activity online because the ticket office is closed

  • All areas that customers touch are frequently cleaned
  • The number of visitors is limited to reduce crowds
  • Customers must bring their own headphones
  • Customers are required to bring and wear masks
  • Customers will get a mandatory temperature check

Select participants and date



Prepare for the activity

Meeting point

The Museum and Memorial are located at the World Trade Center site located at 180 Greenwich Street.

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Important information

What to bring

  • Headphones

Not allowed

  • Unaccompanied minors

Know before you go

  • Due to ongoing COVID-19 preventative measures, the Museum is a 1-way experience. Coat-check facilities, interactive exhibit components, audio guides, and guided tours are not available at this time. The onsite cafe is temporarily closed. Each elevator cab is limited to no more than 2 people or a single party
  • The free audio tour is available in the free 9/11 Audio Guide App that can be downloaded to your device
  • The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering
Customer reviews

Overall rating

4.7 / 5

based on 5904 reviews

Review summary

  • Service
    4.7 / 5
  • Organization
    4.7 / 5
  • Value for money
    4.5 / 5
  • Safety
    4.8 / 5
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Empecably done with the families of those who were lost in this tragedy in mind. Loved hearing the different families sharing their loss. Really put the names to the faces impacted me the most. Alot of work of putting together the artifacts for the collection. Made an impact on me as well. To really see the destruction of the day. Watching the events on TV doesn't compare to seeing the museum Up close an personal

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16 October 2020

Very moving. Beautifully curated. Lots of information - too much to absorb. Lots and lots and lots of memorabilia, too much info about the building of the twin towers so you get a bit overloaded before you can get past the tragic event and then absorb anything by the time you get to the "why?" - the part about Al Quaeda. I would have liked to study that, but I was overloaded by then.

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4 October 2020

A serious, must-do when visiting NYC. While this is a stark reminder of an enormous tragedy, the thoughtfulness with which this museum and memorial have been created is breathtaking. You have the choice to take in as much, or as little, as you need or want. Personally, having lived in Albany NY during the attack, I did not need, nor want, to go in to the separated room which showed the attack itself (no under 10 is allowed) and I was grateful that it had all been so arranged. And, finally, there are actual survivors of the attack, who worked in the Twin Towers, who act as docents and will relate their experiences and answer any question you may have; it was amazing how it was some of the younger visitors who were asking questions. "No Day Shall Erase You From The Memory of Time" Virgil

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29 February 2020

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Product ID: 109024