9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

9/11 Memorial: Our Tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to Know

  • When to visit
    Open daily, 7:30AM to 9:00PM.
  • What is the price?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional tips
    • Not recommended for children under 10.
    • It is important to stay respectful during your visit.

What People Are Saying About 9/11 Memorial

Great guide. Well thought out and organized tour.

Tour of twin towers site, PATH train station, St Paul church, pool of sorrow. Explanations throughout

New York: 9/11 Memorial Tour and Museum Ticket Reviewed by a GetYourGuide Customer, 01/01/2017

there was no order getting into the builfing

The tour it self was a 5 star event but getting into One World Oberservation was unorganized. The tour was excellent.

very frustrating - had to pay for three new tickets

the museum is fascinating but the service you provide is less than satisfactory. had to pay for three new tickets, couldn't reach anyone from your company to help me. needed to have the tickets I bought previously from you send to my phone but no one available to help me out. the museum didn't have my name in their system and the ticket manager mentioned that he had had problems with your firm in the past. not a nice experience because of your firm - will not use you again or recommend you to friends.

9/11 Memorial Museum Entrance Ticket Reviewed by a GetYourGuide Customer, 12/20/2016

Worth a visit to take on board the enormity of what happened that day.

Tauren was a very good guide, very informative. I think my favourite part was the water fountains with the people's names around them. Love the little St Paul's Chapel too. When you see all the pictures and names of the victims it really brings it home how many people died in this terrible terrorist attack. Mans inhumanity to man!

Ground Zero Tour and 9/11 Museum Entry Option Reviewed by Nicola, 12/14/2016

Incredible experience, the elevator ride was amazing.

From the moment of walking towards the building you would have a high level of expectation for the tour you are about to take and it does not disapoint, the views are incredible and the whole experience is one which anyone visiting New York will have had a wasted trip if they do not visit.

New York: One World Observatory Entrance Ticket Reviewed by David, 12/12/2016

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9/11 Memorial
4.6
Based on 263 reviews by GetYourGuide customers